Quality Services :

The Company Provides Quality services in surface transportation. Quality is listed as one of our five objectives, viz. Growth, Safety, Quality, Delivery and Cost. We take all efforts to provide quality in transportation to our customers. In view to satisfy our customers, we provide following services.

1. Pickup & Delivery is within your reach

We are pioneers of this type of services in surface transportation in India. 22 years back, we developed this idea for Industry in Maharashtra, Karnataka ,Goa and Gujrat . Our door to door delighting services satisfies the customer. This type of service has proven very useful and has become our brand image.

2. Logistic Management

Logistics is one of the quality service we provide to our various customers. with this service, we manage to collect raw materials, components and WIP materials from vendors of our customer and supply them in their JIT (just in time ) system. For this service, we manage warehouse and manage their flow of manufacturing. Quality is one of most important aspect of our objectives viz. Growth, Safety, Quality, Cost and Delivery. We, being in Service sector, measure our quality in terms of following,

a. On time Delivery:

Our objective is to deliver consignments within 24 Hours upto 300 kms and Delivery within 48 Hours for between 300 to 1000 kms and 72 hrs above 1000 kms which includes booking date. We measure OTD (On Time Delivery), for all the shipments based on our commitments. Presently ACPL handling approximately 60,000 shipments per month and average OTD ( On Time Delivery ) is more than 70% and Efforts are being taken to achieve 95% performance. ACPL proudly declares that, within Maharashtra OTD (on time delivery) measured more than 95%

b. Customer Complaints:

About 500+ vehicles move more than 2000 consignments in spread of more than 100 locations daily. There are always chances of loss, damage, short deliveries or excess deliveries of consignments in any transport service. We measure them as our quality index. They are measured Branch wise as well as Vehicle/Driver wise. Quality index is measured by formula as,

Quantity of consignments lost + damaged + short/excess delivery

QB or QV = ----------------------------------------------------------------------------------------------------- x 100

Quantity of consignments transacted

For a month, it comes less than 0.10%! In the same manner, we also calculate DPMO i.e. Defects per Million Opportunities and our Sigma level of working. Our services are above 5 sigma level, that we can say proudly and by the end of year we may reach 5.5 sigma level in near future!

c. Document reality / correctness / timely closure:

All consignments being transported carry a unique GC note no. Various GC notes clubbed together make a document called GDM and various GDMs are carried in one LHS. The document LHS is unique for individual trip of individual vehicle. Correctness of all these documents as well as timely movement and closing of them is also measured. Watch of documents provides us control on transactions.

Performance Metrics Measurement :

To keep the track all such quality measures, five years back ACPL have developed their own KPI management system with the lots of efforts and under the supervision, guidance of Mr.Baban Shelke (CMD) . All employees are trained and they measure their own metrics and are responsible for their performance. Every Cell and every Branch have their own KPI metric sheet and is been evaluated every month, for under performer area or department with the help of KPI reports management of ACPL always having proper action plan which is an owner oriented and date restricted document. This is KEY of our success.

Leaning towards Six Sigma Quality :

All activities described above are well planned four years before. We wish to be first LEAN enterprise in Surface transport industry and assure Six Sigma Quality to our customers. LEAN is a culture that we are establishing throughout our organization and Quality matrices are defined in view of Six Sigma measurement systems. We have defined our corporate measures in priority as Growth, Safety, Quality, Delivery and Cost. All the performance measures are based on these indices and performance of individuals is measured.

Value added Services :

1. Booking confirmation alert via mail. (with presentation)
2. Delivery confirmation alert via mail.
3. single window communication system for valued customer.
4. inhouse service system for valued customer.
5. Dedicated CBT vehicle with seals.

Tranportation Services :

1. Part load
2. Full truck load (FTL)
3. Import export container road transportation within india.